Fawkner Wheels & Tyres has been looking after drivers in Melbourne's north and beyond since 1992. We want you to be happy with every wheel, tyre and job that leaves our workshop, and this policy explains how returns, refunds and warranty claims work, whether you buy online at fwt.com.au or in store.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our services also come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights. The warranties and guarantees below are offered in addition to them.
Returns at a glance
- Return window: 14 days from the date of delivery or collection.
- Condition: unused, unfitted and not driven on, in original condition, with proof of purchase.
- How to return: contact us first, then drop the item into our shop or send it to 1112 Sydney Rd, Fawkner VIC 3060.
- Change of mind: a 25% restocking fee applies, and the customer pays return freight.
- Faulty, damaged or wrong items: no restocking fee, and we cover reasonable return freight.
- Refunds: made to your original payment method within 10 business days of your return being approved.
Change-of-mind returns and cancellations
- Please contact us within 14 days of delivery or collection to request a return. Items sent back without contacting us first may not be accepted.
- Tyres that have been fitted or driven on, and wheels that have been mounted, fitted or had tyres installed, cannot be returned for a change of mind.
- Change-of-mind returns and cancelled orders incur a 25% restocking fee.
- Original delivery charges are not refundable once an order has been dispatched, and return freight for a change of mind is paid by the customer.
- Special-order items (products ordered in specifically for you that we don't normally stock) cannot be returned or cancelled for a change of mind once ordered.
Damaged, incorrect or faulty items
Please check your order when it arrives. If an item is damaged in transit or isn't what you ordered, let us know within 7 days of delivery, before it is fitted, and we'll arrange a replacement or refund at no cost to you, including reasonable freight. Faults that appear later are covered by our warranties and by your rights under the Australian Consumer Law.
Fitment guarantee
If wheels or tyres we supply don't fit the vehicle you gave us when ordering, we'll cover the cost of freight and an exchange for the correct product. To be covered:
- tell us about any aftermarket modifications when ordering (for example lowered or lifted suspension, upgraded brakes or wheel spacers), as these can change what fits;
- report fitment problems within 7 days of delivery and before the vehicle is driven on the new wheels or tyres.
We aren't responsible for tyres rubbing on guards or bodywork on modified vehicles. If this happens, guard rolling is usually the fix, and we're happy to advise.
On-road legality
Changing a vehicle's wheel or tyre size can affect whether it is roadworthy and compliant. It is the vehicle owner's responsibility to check with VicRoads (or the relevant road authority in your state) before modifying their vehicle. We're always happy to help you choose a compliant setup.
Tyre warranty
All tyres we sell carry the manufacturer's warranty, and we'll handle the claim with the manufacturer for you. If a tyre has a manufacturing defect:
- with 20% or less of its tread worn, we'll replace it free of charge;
- with more than 20% of its tread worn, we'll replace it on a pro-rata basis. You pay only for the tread you've used. For example, if the tyre is 40% worn, we cover 60% of the replacement cost and you pay 40%.
Wheel warranty
All wheels we sell are covered against manufacturing defects, including defects in the finish, for 12 months from the date of purchase, or for the manufacturer's warranty period if that is longer.
Caring for your wheels: brake dust becomes corrosive if it's left to build up, so clean your wheels regularly. Use a pH-neutral wheel cleaner and avoid acid-based or harsh cleaners, including those used at some automatic car washes, as they can strip the protective clear coat. Finish damage caused by brake dust build-up or harsh cleaners isn't a manufacturing defect.
Services and workmanship
- Wheel alignments: guaranteed for 7 days from the date of service. If anything doesn't feel right, bring the car back and we'll recheck it free of charge.
- Workmanship: we guarantee the work we do. If a problem is caused by our workmanship, we'll put it right at no cost to you.
What our warranties don't cover
- normal wear and tear, or the end of a product's normal service life;
- road hazard damage such as punctures, cuts, potholes and kerb impacts;
- accidents, misuse, neglect, incorrect tyre pressures or overloading;
- uneven wear caused by mechanical issues with the vehicle (for example worn suspension parts or poor alignment not performed by us);
- products that have been altered, or repaired or modified by someone other than us or the manufacturer's authorised agent.
Our warranties apply to the original purchaser and are not transferable. Please keep your invoice or order confirmation as proof of purchase.
How to make a return or warranty claim
Get in touch with your invoice or order number and, where possible, photos of the item:
- Phone: (03) 9357 3411
- Email: fawknertyres@hotmail.com
- Visit: 1112 Sydney Rd, Fawkner VIC 3060
For warranty claims, you're welcome to bring the vehicle or item into the shop so we can inspect it. If returning an item would cost you significantly, contact us and we'll arrange collection.
Refunds
Once we receive and inspect your return, we'll let you know whether it has been approved. Approved refunds are paid to your original payment method within 10 business days. Your bank may take a few extra days to show the refund. If you haven't received it within 15 business days of approval, please contact us.
Fawkner Wheels & Tyres. Under promise, over deliver.
